Are you ready to become a master at guiding (and dealing with) conflicts, conducting conversations smoothly and successfully concluding even the most difficult negotiations? With Hoek&Steen’s training, you will become a true CUNSTENAAR in mediation skills, communication and conflict management!

Our training revolves around the unique CUNST principles: Constructive communication, Outcome-oriented work, Neutrality, Collaboration and Transformation. These skills help you turn conflicts into opportunities and find sustainable solutions for complex situations.

Training Objectives

• Mediation techniques: Develop practical mediation skills that help you conduct or guide conversations towards solutions.
• Communication styles: Learn to recognise different communication styles and gain insight into your own style. This leads to better collaboration among team members and improves interaction with clients, partners and colleagues.
• Conflict management: Gain the tools to recognise conflict styles, anticipate tensions in the workplace and enhance your negotiation skills. This training provides methods for turning conflicts into constructive solutions and preventing escalation.

Flexible Training for All Professionals

Our training programmes focus on strengthening individual and collective skills within teams. The aim is to enable professionals to communicate more effectively, manage conflicts constructively and foster a positive working environment. The training can be applied in a wide range of professional situations, from everyday team dynamics to strategic leadership.

For Organisations and Companies:

Hoek & Steen also offers customised training programmes for companies, specifically tailored to the needs of teams and management. Whether it concerns leadership, strategic communication or promoting collaboration, our custom-made programmes align perfectly with your organisation’s goals. This ensures that both team members and managers can collaborate more effectively and resolve conflicts constructively, contributing to a harmonious and productive work culture.

Why Hoek & Steen?

With their extensive practical experience and a fresh, innovative approach, Mariëlle van Hoek and Els Steenhagen offer interactive training programmes that combine theory and practice. After this training, you will be a CUNSTENAAR who can handle any challenge!

Register now and transform the way you communicate and resolve conflicts!

Each training session lasts half a day (four hours) and consists of a series of three sessions. Depending on the team’s availability, these can be scheduled as a series, preferably once a month. This gives participants time to put their new skills into practice.

Cost:
XCG 950- (excl. tax) for 3 half-day sessions.
Training includes course materials, coffee, tea, water, soft drinks and a snack during the break.

Dates:
Thursday, 5 March 2026: Mediation techniques and conversation skills
Thursday, 12 March 2026: Communication styles
Thursday, 19 March 2026: Conflict management

Would you like to know when the next training takes place? Send an email to info@hoekensteen.com